Last updated: 24 August 2026
This page covers our Privacy Policy and Terms of Service. Our [Refund & Cancellation Policy] and [Chatbot Use Policy] are separate pages, linked at the bottom.
Privacy Policy
Your privacy matters to us, and this policy explains what personal information we collect, how we use it, and the choices you have.
1. Who we are
Doctor Stik (operated by Dr. Anh Nguyen, Sydney, NSW, Australia) is the data controller for the personal information described here. Contact: .
2. What we collect
- Identity and contact details: name, email, birth date (needed to calculate your numerology report)
- Purchase and account information: order history, account login, any answers you give us at checkout (e.g. a personalized message)
- Chatbot conversations: the messages you send the Ask the AI chatbot and the responses you receive
- Payment information: handled directly by Stripe or PayPal, we don’t store your full card details
- Technical and usage data: IP address, browser type, pages visited, collected through analytics and advertising tools (see Cookies below)
- Information about someone else you provide on their behalf: for example, if you buy a gift report or use a compatibility feature, you’ll give us another person’s name and birth date. You confirm you have the right to share that information with us when you do this.
3. How we use it
- To generate and deliver your numerology report
- To power the Ask the AI chatbot’s answers about your report
- To process payments and manage your account
- To send you order confirmations, report delivery emails, and (if you’ve opted in) marketing emails
- To improve our products and respond to support requests
4. Who we share it with
We don’t sell your personal information to third parties. We do share it with the service providers who help us run the business, only as needed to provide our services:
- Payment processing: Stripe, PayPal
- Website and hosting: Hostinger, WordPress/WooCommerce
- Email marketing: MailerLite
- Automation: n8n (routes data between our internal tools)
- Chatbot: your questions and relevant report details are processed by a third-party AI/language-processing service provider to generate responses. This provider may be located outside Australia, meaning your data may be processed overseas.
- Analytics and advertising: Google Analytics (GA4), Meta Pixel
Each of these providers only receives what they need to do their job, and none of them are authorized to use your data for their own purposes.
5. How long we keep your data
We keep your report and account data for as long as your account is active, so you can always log in and access your report. Chatbot conversation logs are kept for a shorter period (typically 12 months) for quality, safety, and abuse-review purposes, unless we need to keep a specific conversation longer to resolve a dispute or support request.
If you’d like your data deleted, email and we’ll remove your personal information from our systems within 30 days, except for records we’re legally required to keep (such as invoices, which we retain for 5 years for Australian tax purposes). Deleting information needed to regenerate your report may mean we can no longer provide or re-send it.
If Doctor Stik ever permanently closes a service or the business, continued online access to stored reports can’t be guaranteed. Where reasonably practicable, we’ll give customers a chance to download their reports before that happens. We recommend saving your own copy of your report when you receive it.
6. Your rights
Wherever you’re located, you can ask us to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information (see Section 5)
- Stop sending you marketing emails (unsubscribe link in every email, or email us directly)
7. Security
We use industry-standard safeguards, including encrypted connections and restricted access, to protect your information. That said, no method of storage or transmission over the internet is 100% secure, and we can’t guarantee absolute security. If a data breach affects your personal information, we’ll notify you in line with our obligations under Australian, UK, and other applicable privacy law.
8. Marketing emails
We only send you newsletters or marketing emails if you’ve actively opted in, for example by checking an unticked box at checkout. Buying a report doesn’t automatically sign you up for marketing emails. You can unsubscribe at any time.
9. Cookies and tracking
We use Google Analytics and Meta Pixel to understand how visitors use our site and to run advertising. These tools may place cookies on your device. You can control cookies through your browser settings, and where required by law (for UK/EU visitors) we’ll ask for your consent before non-essential cookies are set.
10. Children
Our services are intended for people 18 and older. We don’t knowingly collect personal information from minors.
11. International transfers
Because we serve customers in Australia, the US, Canada, and the UK, your data may be processed in countries other than your own, including where our service providers are based. We take reasonable steps to make sure your data is protected wherever it’s processed.
12. Changes to this policy
We may update this policy from time to time. Material changes will be posted here with a new “last updated” date.
13. Contact
Questions about your data or this policy? Email .
Terms of Service
These Terms of Service (“Terms”) govern your use of doctorstik.com, our numerology reports, the Ask the AI chatbot, 1:1 consultations, and any other products or services offered by Doctor Stik (“we,” “us,” “our”). By purchasing a report, creating an account, or using the chatbot, you agree to these Terms.
1. Who we are
Doctor Stik is operated by Dr. Anh Nguyen, a sole trader based in Sydney, New South Wales, Australia. You can reach us at .
2. What we offer
- Personalized numerology reports (currently the 150-Page Numerology Life Code Report)
- 1:1 numerology consultations
- An AI chatbot (“Ask the AI”) that answers questions about your report
- Self-help books and mindfulness coloring books (Stiko Corner), where sold directly through our site
Books and coloring books purchased through Amazon or Etsy are governed by those platforms’ own terms, not this document.
3. Not medical, psychological, financial, or legal advice
Numerology reports, consultations, and chatbot responses are for self-reflection, personal growth, and entertainment purposes. They are not medical, psychological, financial, or legal advice, and using our services does not create a doctor-patient or therapist-client relationship of any kind, regardless of Dr. Nguyen’s professional background. If you’re facing a medical, mental health, financial, or legal decision, please speak to a licensed professional.
4. Age requirement
You must be 18 or older to purchase a report, book a consultation, or use the chatbot.
5. Accounts
You’re responsible for keeping your account credentials private and for all activity on your account. Let us know right away at if you think your account has been compromised.
6. Providing another person’s information
If you enter someone else’s name, birth date, or other personal details through our services (for example, a gift report or a compatibility feature), you confirm you have the right or permission to share that information with us.
7. Your report and our intellectual property
When you purchase a report, we give you a personal, non-transferable license to use it for yourself (or the person you bought it for, in the case of a gift). You may print it, save it, and share it privately, but you may not resell it, publish it publicly, or use it to build a competing product or service.
Everything else on our site and in our materials, including the Doctor Stik name, the Stiko Corner name, “The 3R Principle,” our report templates, written content, and design, is owned by us. These names are used under common law and may be registered trademarks in the future. Using our name or content without permission isn’t allowed. Nothing here claims ownership over numerology itself or generally known numerology concepts.
8. Acceptable use
Using the chatbot is subject to our separate [Chatbot Use Policy], which covers things like automated tools, prompt injection, and account sharing. Beyond the chatbot, you agree not to use our site or services to break the law, harm us or other users, or interfere with how the site or chatbot works.
9. Payment and refunds
All prices are shown in USD or AUD at checkout, processed securely through Stripe or PayPal. Because each report is personalized to you and can’t be resold or reused, we don’t offer refunds for change of mind once a report has been generated. See our [Refund & Cancellation Policy] for the full detail, including the small number of exceptions and how we handle mistakes in the details you gave us.
10. No guarantees
We don’t guarantee specific outcomes, life changes, or results from using our reports, consultations, or chatbot. Interpretations are based on numerology methodology and Dr. Nguyen’s expertise, not scientific prediction.
11. Service availability
We aim to keep our website and your account accessible, but we can’t guarantee uninterrupted or permanent access. Your report remains available through your account for as long as our systems and business are operating. If we ever have to permanently close a service, we’ll do our best to give you notice and a chance to download your report first. We recommend saving your own copy when you receive it.
12. Limitation of liability
To the extent permitted by law, our liability to you for any claim relating to our services is limited to the amount you paid us for the product or service in question. We’re not liable for indirect, incidental, or consequential damages.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law.
13. Termination
We may suspend or close your account, or stop providing services to you, where we reasonably believe you’ve violated these Terms, our Chatbot Use Policy, or the law, or where your use of the service creates a security risk or unreasonable disruption to us or other customers. Where reasonably possible we’ll let you know why.
14. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we’ll post the updated version here with a new “last updated” date. Continued use of our services after a change means you accept the new Terms.
15. Governing law
These Terms are governed by the laws of New South Wales, Australia, regardless of where you access our services from.
16. Contact
Questions about these Terms? Email .
Related policies: [Refund & Cancellation Policy] · [Chatbot Use Policy]